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FEDERAL MANDATE FM 5:
The institution has adequate procedures for addressing written
student complaints and is responsible for demonstrating
that it follows those procedures when resolving student
complaints. (See Commission policy The Review of Complaints
Involving the Commission or its Accredited Institutions.)
| X |
Compliance |
| o |
Partial Compliance |
| o |
Non-Compliance |
Collin County Community College District (CCCCD) provides
documented
procedures for the resolution of written complaints submitted
by students. Publications are available which provide the
appropriate procedures for students to follow to ensure
due process. All complaints are responded to within the
timelines specified in the written guidelines applicable
to the individual issue.
The Dean of Students' Office addresses student welfare
concerns. After consultation with the student, the
Dean or Associate Dean refers the student to the appropriate
department or office to manage the issue.
Students wanting to appeal a financial aid decision will
follow procedures outlined in the current CCCCD Student
Handbook (Reference 1) and the CCCCD
Catalog (Reference 2). Procedures for
students to follow regarding grade appeals and disciplinary
appeals are also found in the CCCCD Student Handbook (Reference
3). Procedures for students to follow regarding academic
suspension are found in the CCCCD Catalog (Reference
4).
Students with complaints of discrimination receive written
procedures from the contact listed in the CCCCD Student
Handbook and/or the complaint process and investigation
procedures from Section 5.3 Grievance Procedure for Alleged
Discrimination Complaints, in the CCCCD Procedures and Guidelines
for Faculty and Staff (Reference 5).
Students with complaints of sexual harassment must follow
the procedures found in the CCCCD Student Handbook and/or
from Section 4.12 Sexual Harassment Policy in the CCCCD
Procedures and Guidelines for Faculty and Staff (Reference
6).
All complaints are handled on a case-by-case basis and are
handled in a judicious manner, ensuring that student’s due process
rights are not violated. CCCCD maintains
responsibility for demonstrating adherence to these
procedures when resolving student complaints.
Confidential documentation of student complaints (Reference
7) is stored in the respective offices.
Supporting Documents:
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