How Can The eLC Help You?

How Can We Help

Technology Support Office Hours for Faculty and Staff via Zoom

Need one-on-one help with your Canvas Course? Have a question about online course design? Use the link below to view the online Zoom hours and access the link to the Zoom room for support. Please do not share this Zoom link with students; the Technology Support Zoom Office Hours are for faculty and staff only.

Technology Support Hours:

  • Monday - Friday:
    • 9:00 am - 12:00 pm
    • 2:00 pm - 5:00 pm

If others are in the Zoom waiting room, we ask that you limit your time to 15 minutes. If you require more time, please contact the eLC for an appointment.

Click here to enter eLC Online Zoom Room

Request a Template

One-on-One Appointments

To request an appointment, call 972.881.5870 or email Make sure to include:

  1. What kind of assistance you're needing;
  2. Three-four days and times you're available to meet online.

We have staff answering phones and monitoring our inbox during our regular business hours and we make every attempt to answer all inquiries the same day.

Do you need to create media for your course? Complete the Video Recording/Graphic Design request form and we will set up an appointment to discuss and review your project. 

Professional Development

The eLC designs and leads various professional development opportunities. All training requirements will be communicated through your Dean, Associate Dean, or Director. 

Click the icons below to access the professional development and webinar options. 

eLC Zoom webinars

Self-Paced Workshops

Quality Matters Workshops

Accessibiilty Workshops

Faculty/Staff Technical Support

To report problems with office computers, printers, software, Banner, and other employee systems, contact 

Employee Technical Support: (972) 548.6555

Employee Technical Support E-Mail:


eLearning Center

Monday - Thursday: 8am – 6pm
Friday: 8am – 5pm
Available via Zoom, phone, email, and by appointment
The fastest way to contact any eLC staff member:
Phone: 972.881.5870

The eLC creates and supports dynamic, engaging online experiences to teach, learn, and work 

eLC Campus Locations:

Frisco Campus, H207
Andrew Campbell, Instructional Designer
Nick Eckel, Instructional Technologist
James Quillen, eLearning Assistant

McKinney Campus, LA232
Ben Miro, Senior Instructional Designer
Matthew Stilson, Instructional Designer
Nathan Courtright, Instructional Technologist
Andrea Jones, eLearning Assistant

Plano Campus, L257
Brad Hennigan, Senior Instructional Designer
Tyler Coleman, Instructional Technologist

Wylie Campus, LB204
Bridget Vosloo, Instructional Designer
Roy Brookshire, Instructional Technologist
Taylor Flowers, eLearning Assistant

iCollin CHEC Campus, 146
Ophelia Eftekhar, Instructional Designer

Manager of eLearning Projects and Production
Summer Helm

Director eLearning
Pamela Darling-Facio
Telephone: 972.881.5914

Executive Director Technology Support
Ann Blackman
Telephone: 972.516.5016