- Database access for current students, faculty and staff
- Community access available only through local public libraries
What is my username and password?
How do I disable pop-up blocker?
How do I enable cookies?
How do I get around firewalls?
What does "concurrent maximum users reached" mean?
What does "Page Not Found" mean?
How do I contact the library?
What is my username and password?
Students, Faculty and Staff use their OneLogin username and password to access the
library databases.
All students are assigned a username and password upon registration. Student usernames
are structured as first letter of first name + full last name + a number (example:
JMills23).
Go to the OneLogin Resources page for more information about your username and password or to reset your password.
Students can contact Student Technical Support at 972.377.1777 or studenthelpdesk@collin.edu for assistance with usernames and passwords.
Faculty and Staff can contact Employee Technical Support at 972.548.6555 or helpdesk@collin.edu for assistance with usernames and passwords, .
For Library and database help, Contact the Library.
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How do I disable my pop-up blocker?
Sometimes, the pop up blocker must be disabled on your browser in order for database
searching to process and display properly. Please see the following list of various
browsers for instructions on how to configure your pop-up blocker.
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How do I enable cookies?
In come cases, cookies may need to be enabled on your browser in order for database
searching to process and display properly. Please see the following list of various
browsers for instructions on how to manage cookies.
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How do I get around firewalls?
Common security software suites for home users may have a firewall or other components
that can cause difficulty in accessing some of the databases. If you experience problems
and have security software from a company such as Norton, Kaspersky, McAfee, ZoneAlarm,
Trend Micro, or Avast, refer to your software's help files to disable your firewall
or alter your firewall or privacy settings.
If the corporate site or network that you are working from has a firewall, you may
have difficulty accessing some of the databases. In such cases, you may want to contact
your network/security administrator or disable your firewalls. Otherwise, try accessing
the databases from a different site or location such as your home, public library,
or any of the Collin College libraries.
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What does "concurrent maximum users reached" mean?
Some databases only permit a limited number of users at any given time. Please try
again later.
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What does "Page Not Found" mean?
If you receive a "404 Not Found" web page error, any of the following situations may
have occurred: a problem with the database vendor, a problem with your ISP (Internet
Service Provider), a problem with your connection to the vendor, or a problem with
an on-campus server. Please use the Refresh button on your browser toolbar or try
to connect again later. If you are still unable to connect, please notify the library
by using the Ask a Librarian service or contact the library directly.
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I am still having problems. How do I contact the library?
Contact us by phone, email, chat, text or in person.
