Frequently Asked Questions

Q: How do I create a work request?

A: Work requests are created by calling or e-mailing Facilities & Plant Operations at your particular campus.

Q: Who do I call when there is a maintenance emergency?

A: Contact the appropriate Facilities & Plant Operations at your facility.

Q: Who cleans my building and how often is it scheduled?

A: Facilities & Plant Operations uses a contracted vendor that has an assigned crew with cleaning assignments that change often. They utilize a frequency cleaning chart that shows how often tasks are being completed.

Q: How do we get our carpets, floors or upholstery cleaned?

A: Contact Facilities & Plant Operations at your campus to schedule time and date.

Q: How do I get tables and chairs set up for a special event?

A: Call or e-mail the district Scheduling Coordinator. There is also a setup request on the Collin intranet.

Q: Who do I call if it is too hot or too cold?

A: Contact Facilities & Plant Operations for the HVAC department.

Q: Who do I call about pest control?

A: Facilities & Plant Operations uses a contracted vendor for pest control. Contact Facilities & Plant Operations for assistance.

Q: How do I reserve a vehicle?

A: Vehicles can only be reserved at the Spring Creek campus. Contact Facilities & Plant Operations at that facility.

Q: What should I do if I want office furniture moved?

A: Facilities & Plant Operations can take care of small office moves but we use a contracted vendor for larger ones.

Q: Can posters or signs be hung on buildings, easels or light posts?

A: Posters and signs can only be displayed on an approved bulletin boards located throughout each facility.

Q: I have concerns about the custodial service. What can I do?

A: Contact Facilities & Plant Operations at your facility. 

FAQ
CAMPUS LOCATIONS & BUILDING HOURS
Central Park Campus
972.548.6790
2200 W. University Drive
McKinney, TX 75070

Monday-Thursday, 7 a.m.-11 p.m.
Friday-Saturday, 7 a.m.-5 p.m.
Sunday, 1-5 p.m.



Courtyard Center
972.985.3790
4800 Preston Park Boulevard
Plano, TX 75093

Monday-Friday, 7 a.m.-10:30 p.m.
Saturday, 7 a.m.-9 p.m.
Sunday, 1-9 p.m.



Preston Ridge Campus
972.377.1790
9700 Wade Boulevard
Frisco, TX 75035

Monday-Friday, 7 a.m.-11 p.m.
Saturday, 7 a.m.-5 p.m.
Sunday, 1-5 p.m.



Spring Creek Campus
972.881.5790
2800 E. Spring Creek Parkway
Plano, TX 75074

Monday-Friday, 7 a.m.-11 p.m.
Saturday, 7 a.m.-11 p.m.
Sunday, 11 a.m.-6 p.m.



Collin Higher Education Center
3452 Spur 399
McKinney, Texas 75069
972-599-3100

Monday - Friday : 7:00 a.m. - 11:00 p.m.
Saturday: 8:00 a.m. - 5:00 p.m.
Sunday: Campus closed