How Can The eLC Help You?

How Can We Help

If you would like to connect with an eLearning Center staff member, we have several options for you. The eLC is available to assist faculty Monday – Thursday from 8 am – 6 pm and Friday from 8 am – 5 pm. 

Technology Support Online Office Hours for Faculty via Zoom

Need one-on-one help with your Canvas Course? Have a question about online course design? Use the link below to view the online Zoom hours and access the link to the Zoom room for faculty support.

Please do not share this Zoom link with students; the Technology Support Zoom Office Hours are for faculty only.

We have eLC and Help Desk staff members available Monday - Friday from:

  • 9:00 am - 12:00 pm
  • 2:00 pm - 5:00 pm

If other faculty members are in the Zoom waiting room, we ask that you limit your time to 15 minutes. If you require more time, please contact the eLC for an appointment.

Click here to enter eLC Online Zoom Room

Attend a Webinar

The eLC is hosting a number of webinars this semester to assist you in the classroom and online. We have also complied webinars from Collin College vendors that you may find useful. In addition, we are listing webinars offered by the Center for Teaching and Learning. You can also find recordings of past webinars.

Webinars and Recordings 

One-on-One Appointments

Collin College is still encouraging virtual services. Just like drop-in office hours are online via zoom, appointments will be, as well. To request an appointment, call 972.881.5870 or email Make sure to include:

  1. What kind of assistance you're needing;
  2. Three-four days and times you're available to meet online.

We have staff answering phones and monitoring our inbox during our regular business hours and we make every attempt to answer all inquiries the same day.

Zoom Resources

Professional Development from the eLC

The eLC designs and leads various faculty professional development opportunities. All training requirements will be communicated through your Dean, Associate Dean, or Director. 

Click the icons below to access the professional development and webinar options. 

Teaching with Canvas at Collin College



eLearning Center Webinars


Quality Matters Workshops   Creating Accessible Courses in Canvas

Faculty/Staff Technical Support

To report problems with office computers, printers, software, Banner, and other employee systems, contact Faculty/Staff Technical Support 

Getting Started with OneLogin

Employee Technical Support: (972) 548.6555
Employee Technical Support E-Mail:

eLearning Center Logo

Monday – Thursday: 8am – 6pm
Friday: 8am – 5pm
Available via Zoom, phone, email, and by appointment
The fastest way to contact any eLC staff member:
Phone: 972.881.5870

  • The eLC creates and supports dynamic, engaging teaching and learning experiences.
eLC Campus Locations:

Frisco H207
Petra Ochoa, Instructional Designer
Jacky Perez, Instructional Technologist
Tyler Coleman, eLearning Assistant

McKinney LA232
Ben Miro, Senior Instructional Designer
Matthew Stilson, Instructional Technologist

Plano L257
Brad Hennigan, Senior Instructional Designer
Ophelia Eftekhar, Instructional Technologist
Taylor Flowers, eLearning Assistant
Madhavi Phadke, PT Instructional Designer

Wylie LB204
Bridget Vosloo, Instructional Designer
Roy Brookshire, Instructional Technologist
Jocelyn Isais, eLearning Assistant

iCollin Plano Campus J228
Francis Choy, Senior Instructional Designer
Andrew Campbell, Instructional Designer

Manager of eLearning Projects and Production
Summer Helm

Director eLearning Accessibility and Compliance
Pamela Darling-Facio
Telephone: 972.881.5914

Dean, Technology Support/eLearning Centers
Ann Blackman
Telephone: 972.516.5016